Privacy Policy

Introduction

nexusvora GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexusvora.top and use our services.

This policy applies to all data we collect through our website, email communications, and other digital services. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

Data Controller

The data controller responsible for your personal data is nexusvora GmbH, a company registered in Austria with registration number 41862937. Our registered office is located at Ottakringer Straße 158, 9077 Klagenfurt, Carinthia, Austria.

For any privacy-related enquiries, you can contact us at privacy@nexusvora.top or by phone at +43 4631451123.

Data Collection

The data we collect depends on how you interact with our website and services. We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, postal address, and company details when you fill out our contact forms or communicate with us.
• Technical Data: IP address, browser type and version, operating system, referring website, pages visited, and time spent on our website.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and meeting notes.
• Marketing Data: Your preferences for receiving marketing communications and your communication history with us.
• Project Data: Information related to software development projects, requirements, and specifications that you share with us.

We collect this data through various means including website forms, email communications, phone calls, cookies, and analytics tools. Most of the personal data we collect is provided directly by you when you enquire about our services or engage with us for software development projects.

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. Specifically, we use your information to:

• Respond to your enquiries and provide information about our software development services
• Deliver our services and fulfil our contractual obligations to you
• Communicate with you about your projects, including updates, changes, and support
• Process payments and manage our business relationship with you
• Improve our website, services, and customer experience
• Send you marketing communications about our services (with your consent)
• Comply with legal obligations and protect our legitimate business interests
• Analyse website usage to enhance functionality and user experience

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal bases:

• Contractual Necessity: To perform our contract with you for software development services
• Legitimate Interests: To operate our business, improve our services, and maintain customer relationships
• Consent: For marketing communications and certain cookies (where required)
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting business, or providing services to you
• Legal Authorities: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Professional Advisors: Lawyers, accountants, and other professional advisors

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to nexusvora.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. The retention periods vary depending on the type of data:

• Contact enquiries: 3 years from last contact
• Client project data: 7 years after project completion (for legal and tax purposes)
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months (Google Analytics default)
• Financial records: 7 years (Austrian legal requirement)

When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

Your Rights

Under GDPR, you have several rights regarding your personal data. Your rights include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@nexusvora.top. We will respond to your request within one month.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of our website.

International Data Transfers

As we are based in Austria (EU), your personal data is primarily processed within the European Economic Area (EEA). Where we use service providers outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your personal data.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to registered users (where applicable)
• Providing prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.